English language
Please check if I did this English language test correctly.
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Pages 6- 13 probably from Longman Business English book or something like that:
Starting up
Discuss these questions.
1. What do you think globalisation means?
Globalisation means trends in economy, culture, politics, etc. which effect the whole Earth.
2. Do you think globalisation is a recent trend? No, but recently globalisation is faster than before.
3. What global companies can you think of? What industries are they in?
Computers, oil, gas, fashion, fast- food, etc.
4. Do global companies do more harm than good?
Yes, the evidences are recent wars, famines, genocides, etc.
Reading 1
Going global
A.
1. What do you know about Boeing?
Boeing is a company which produces aircrafts.
2. Where is its head office? In Seattle City, Washington State, the USA
3. What do you think in-plant and out-plant mean? May be in means production within or outside of the city where the head-office of the company is located.
B. Reading the article and checking answers.
C. Which of these statements are true?
Correct the false ones.
1. yes
2. yes
3. no. Boeing used to be an aircraft business.
4. no. The chairman thinks that Boeing has not changed much.
5. no. The chairman wants Boeing to become a global rather than a US company.
Vocabulary
A. When a company globalises, it tries to choose the best method to enter its overseas markets. Match the methods bellow to the definitions. Use a good dictionary to help you.
1. acquisition (d)
2. joint venture (f)
3. consortium (g)
4. franchising (b)
5. licensing (c)
6. local partner (e)
7. subsidiary (a)
Language review
Comparing
A.
1. Prague has become central Europe’s most glamorous city.
2. The tallest office towers in the world are in Kuala Lumpur.
3. Cleveland now is one of the cleanest cities in North America.
4. In Buenos Aires foreign bankers are more common than coffee house poets.
In Buenos Aires foreign bankers are as common as coffee house poets.
5. The London Underground is worse than Tokyo Underground system.
6. Ireland is not as large as Sweden.
7. The London Stock Exchange is much older than the Singapore Exchange.
8. Their prices are very high compared to our prices.
D. Make comparisons about one of the following:
1. Your city or country with another city or country you know well.
My city of Dnipropetrovs’k, (the) Ukraine had less corrupt people than in Sydney City, Australia.
2. Your company with another company in the same sector.
Probably any insurance company in the USA is more corrupt than our insurance company “Oranta” www.oranta.ua
Our insurance company “Oranta” probably has less resources available than any large American insurance company.
3. Your present job with another job you had in the past.
I like my present job in insurance company “Oranta” more than my previous job in explosive department of the local Mining Institute because I do not need to blow up anything any more.
Reading 2
Phone rage
A. Globalisation has helped to make the telephone as essential business communication tool. Before you read the article discuss these questions.
1. Do you like using the phone?
Answer: Yes.
2. What makes you angry on the phone?
Answer: When people call me at 1 AM saying: “Is this an apartment of a negro with black ass?” (Probably racists were calling. I am a white person but I stand for the rights of black people).
3. What are the special problems of telephone communication compared to face-to-face communication?
Answer: It is difficult to catch those you said “Is this an apartment of a negro with black ass?” I had to address the police to chase these guys. The police classified this telephone call as hooliganism. The police laugh a lot of my adventures. In face-to-face communication I would probably punch those guys.
Answers to the questions:
1. What infuriates people most of all is talking to someone who sounds inattentive, unconcerned or insincere.
2. People are much more likely to express anger over the phone, rather than in writing or face-to-face. Moreover, telephone usage has been rising steeply over recent years. Increasing number of transactions takes place entirely by phone, from arranging insurance to paying bills. In addition, people’s expectations have risen. Nearly three-quarters of respondents to the survey said they are more confident that their problems can be solved over the telephone than they were five years ago.
I do not agree with that because these are opinions of Western cowards, here in (the) Ukraine I would rather attack a person face-to-face than do that over the telephone.
3. yes.
4. Outsourcing.
C. Discuss ways of improving employees’ telephone skills.
Answer: Employees must learn more appropriate phrases, skills communication, etc. as well as learn some techniques of hand- fight and hand combat in face-to-face interaction.
D. Write some guidelines on using the telephone at work.
Answer:
Always give your name and company,
be polite but firm standing for your interests and the interests of your company,
be competent in your job.
Skills
Managing telephone calls
C. Answer the questions about the business call bellow.
1. yes.
2. no.
3. The conversation can be improved by following the instructions for business conversations (giving the name, etc.)
Case study: Fortune Garments
Task: Write a memo, for the attention of Michael Chau, summarising the problems. Recommend a course of action to improve the situation. Give reasons for the actions you propose.
Memo: More transparency would help to combat corruption. To increase morale level among managers and lower-level staff in addition to combat corruption at all levels of management, improving the quality of management by education and training of managers and staff, it is necessary to identify values of managers and staff to try to appeal to their values giving the people more incentives.
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